Systems Engineer – Tier II

Description

Bay Cities has an exciting opportunity for a Tier II Systems Engineer located at our manufacturing facilities in Pico Rivera, California. The Tier II Systems Engineer supports enterprise-wide infrastructure, system reliability, and automation at Bay Cities. This position serves as an escalation point for Tier I issues, assists in project implementation, and drives improvements in efficiency, documentation, and system performance. The role emphasizes technical curiosity, ownership, and innovation—using automation, AI tools, and disciplined troubleshooting to enhance uptime and user experience.

JOB FUNCTION/PURPOSE

• Serve as the escalation point for Tier I technical issues, providing advanced troubleshooting for hardware, software, and network problems.
• Manage Microsoft 365, Azure AD, and Intune configurations, security settings, and compliance policies.
• Design, develop, and deploy automation using PowerShell, Power Automate, or n8n to streamline workflows and measurably reduce manual workload.
• Perform regular system and network health checks to identify bottlenecks, performance anomalies, and opportunities to improve reliability and uptime.
• Conduct structured root-cause analysis using event logs, system logs, audit trails, and diagnostic data before engaging vendors; document root causes for critical issues.
• Participate in SQL Server health validation, including backup verification and index performance checks.
• Execute and monitor patching, updates, and asset compliance schedules to maintain 100% compliance with system patching and endpoint health standards.
• Manage endpoint lifecycles and maintain consistent device configurations across locations.
• Support production and operational technology (OT) systems, including Amtech, Helios, and Llumin, and document troubleshooting activities and resolutions.
• Maintain endpoint protection standards through Arctic Wolf Aurora Protect and Aurora Focus, responding to alerts in partnership with the Security & Automation Engineer.
• Assist with security incident triage, threat assessment, and vulnerability remediation under Arctic Wolf Managed Detection and Response (MDR), ensuring critical security alerts are acknowledged within established service-level agreement (SLA) timeframes.
• Enable and v...

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