Desktop Home Assessor
Brief Description
Budget Direct is landing in Adelaide.
This isn't just a new job. It's an opportunity to shape the future of Budget Direct in Adelaide from the very start.
We're assembling our Desktop Home Assessing team and looking for enthusiastic, empathetic Desktop Home Assessors to become founding members of something genuinely exciting.
If you're ready to make your mark and contribute to a high-performing culture from day one, we want to hear from you.
These roles are based on-site.
The role
Our Desktop Home Assessors are responsible for the end-to-end management of allocated claims. Focusing on establishing the cause, scope, and cost of insured claims and associated restoration, repair, or rebuilding of damaged property whilst developing and maintaining excellent customer service.
You will work closely with Auto & General’s panel of restorers & suppliers to ensure they complete repairs to our customers’ homes to a high standard and for a fair and reasonable price.
What You’ll Be Doing
_Assess the damage
_
- Virtually review reports and photos to validate claimed event-related damage and repair costs, determine damage causation, apply the Product Disclosure Statement (PDS) for appropriate levels of cover, and provide justified decision recommendations aligned with regulatory frameworks.
- Identify and manage claim risks and prepare suitable contingencies, ensuring site safety and correctly authorising emergency (make safe) work.
- Handle complaints & identify vulnerable/high care customers; effectively understanding and managing any potential impacts of decisions and providing timely escalation where required.
_Scope the damage
_
- Produce detailed damage s...
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