Intern, IT Helpdesk
GSI is looking for an IT Desktop Support Intern to join our IT team at our Grain & Protein headquarters in Assumption, IL . The IT Desktop Support Intern position is responsible for working in the Desktop Team to provide effective second line IT Support for IT-related Incidents and Catalog Requests. This role provides support for all users of IT Computer Systems. It involves handling hardware, computer and mobile devices, for new joiners and leavers and installing software. We are looking for someone who wants to learn the basics in IT Desktop Support.
This is a paid, full-time internship during the summer of 2027. Students are required to work 40 hours per week onsite at our office in Assumption from tentatively Wednesday, May 26 th through Friday, July 30 th (dependent upon summer housing dates, could start earlier and/or end later).
Your Impact
This role is intended to assist the IT Desktop Support Team that all business users are able to access the appropriate IT systems and services in line with agreed Service Levels and IT security policies. It provides a point of contact for all business users to support requests for IT services.
- Tasks include providing excellent customer service to AGCO business users by:
- Supporting Incident and Request tickets assigned to the Desktop Team in ServiceNow tool
- Assisting us...
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