Entry Level Call Center Representative (Immediate Consideration)

Start date: 12/28 100% Onsite in Pensacola, FL until released to hybrid schedule

Training hours: 7:30am - 4:30pm

Normal shifts available after training: Sun Fri OR Mon Sat FLEX: Start times in between 10am-2:30pm

Scope

• This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with typical Zelle Transactions, or fraud and scams related to Zelle. These members want to be heard and reassured that the client will resolve their issue. Digital MSRs make positive impacts and find their job meaningful and rewarding.
• Successful MSRs in this position are dependable and committed to quickly resolving members concerns with empathy, tact and professionalism.

Once Hybrid

• Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay-per-data services. The equipment will not function consistently or with sufficient quality on these services/methods.
• Minimum of 50 mbps download speed and 25 mbps upload speed
• Ethernet connection is required

• Ability to setup and install workstation equipment within 8-12 feet of modem/router. Workstation must be plugged directly into router with the cables provided by the company. Two ports are needed for one workstation setup.
• Do not attempt to use a longer cable --- equipment will not work satisfactorily. Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client.
• Your desk must have adequate space for two monitors, a phone, keyboard and mouse.
• Workspace must be free of distractions. (family members, children, barking dogs, TV etc.)
• Previously established/installed high-speed internet connection (non-satellite) which is not public or shared; client will not provide it or reimburse for it.

Training

• Zelle Foundations training will be conducted on campus either in a classroom or virtually sitting at a desk with support from Trainers, Mentors and Navigating Assistants. If attending class virtually, trainees must have their cameras on and be in view during class.
• Training can be challenging. It is important that you come to class each day ready to pay attention, learn and participate.
• Training will last 25 working days, including 14 working days of trainer lecture and OJT plus 10 days of phone time. Classes are scheduled Monday Friday and will take place at a different time than your permanent schedule. Discuss specific training times with your recruiter.
• Immediately ...

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