Help Desk Technician (Job 1516)
About Us
DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that “Your Mission is Our Passion” and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.
Overview
The Technical IT Support Specialist, Associate is responsible for providing Tier 2 IT support to end-users within the organization. This role ensures the effective resolution of technical issues across various communication channels, including phone, in-person support, and remote assistance. The specialist follows established procedures to troubleshoot and escalate IT incidents while maintaining service quality standards.
Responsibilities
- Serves as the Tier 2 Support for the computer user communi...
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