Salesforce CRM & CPQ Administrator

The Applications Administrator is responsible for configuring, maintaining, and supporting enterprise applications, with primary responsibility for Salesforce CRM and CPQ administration, production support, secure integrations, release management, CI/CD deployments, environment maintenance, documentation, testing, and user enablement. This role manages system availability, access controls, data integrity, application-related issues, and delivery work through service-management and Agile tools. The position requires strong problem-solving skills, attention to detail, and the ability to collaborate with business teams, developers, integration teams, and managed service providers.

Duties & Responsibilities

1\. Core Technical & Functional Competencies

• Salesforce CRM & CPQ Administration
• Administer Salesforce CRM and CPQ, including users, roles, profiles, permission sets, permission set groups, page layouts, record types, fields, custom objects, reports, dashboards, validation rules, Flows, approval processes, and declarative automation.
• Configure and maintain CPQ products, bundles, price books, pricing and product rules, discount schedules, subscriptions, approvals, quote templates, branches, sub-inventories, and territories.
• Partner with Sales, Operations, Finance, and business teams on product introductions, pricing updates, quoting accuracy, and process improvements.
• Perform data imports, exports, data-quality reviews, deduplication, and ongoing Salesforce data maintenance.

• System Maintenance & Availability
• Monitor system health and performance; troubleshoot issues proactively.
• Review system patches and quarterly updates and provide timely notifications to all impacted users.
• Manage patching and quarterly update cycles with vendors, ensuring coordination with the BA team for planning, executing, and validating all required testing.
• Maintain scheduling jobs, dashboards, alerts, and logs.
• Support, Ticket Management & Agile Delivery
• Own Salesforce support tickets, user issues, and administration requests through Fresh Service from intake through resolution.
• Manage Jira stories, estimate story points, maintain status and acceptance criteria, complete configuration work, and coordinate development activities.
• Deliver end-user training and create job aids.
• Monitor proactive system health and...

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