Regional Operations Superintendent, North America

Location: Remote - Canada

Description

What You'll Do:

The Regional Operations Superintendent (the internal title is Manager, Regional Operations - North America) is accountable for safe, reliable, and efficient execution of our operations across North America. Reporting to the Director of Operations, you will lead the operators who run geological core scanning at client mine sites in Canada and the United States, and you will own the people, equipment, and processes that turn those sites into consistent customer delivery.

Our core service is high-resolution scanning of geological drill core using purpose-built scanners. You will oversee the full scanning workflow, from equipment deployment and site setup through daily execution and data quality, at permanent facilities and at remote or client-managed locations.

Your workforce is a mix of direct employees and contractors, deployed across two countries and working largely out of your sight. Day-to-day leadership is exercised remotely, with periodic site visits and travel. Being effective at setting expectations, coaching, and holding people accountable without regular in-person contact, and holding contractors to the same standard as your own crew, is central to this role rather than a nice-to-have.

This is a build role as much as an operating one. Our processes, training systems, metrics, and organizational interfaces are still maturing, and you will help build them. What you establish in North America has a strong chance of becoming the global standard.

What We'll Love About You:

You are a builder-operator: someone who can run today's business while building the systems the next stage needs, without waiting for mature processes or clean organizational boundaries. You use KPIs, structured reviews, and root-cause problem solving to make work simpler and accountability clearer, not to add process.

Safety is your responsibility, not the H&S team's, and you treat it as part of reliability, quality, and delivery rather than a separate program. You have run field work on both sides of the Canada-US border, so you know how the two environments actually differ. Much of our operator and supervisor group is early in their careers, and you are the kind of leader who builds their capability rather than becoming the permanent troubleshooter.

You are low-ego but decisive. You make the interfaces with Project Management, Fleet Performance, Engineering, and H&S work rather than letting boundaries slow execution. Mine-site and customer leadership take you seriously, and when you spot a growth opportunity you bring it to our BD team to act on.

Key Responsibilities

• People leadership and team performance. Lead operators, supervisors, and regional support personnel across Canada and the United States, including both direct employees and contract crew...

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