Senior Manager Quality

General

Company

Travix Leisure and Travel Pvt. Ltd

Job title

Quality Manager

Business Unit

Customer Care

Department

Customer Operations

Location

Bangalore

Hay Level

12

Bonus Eligibility

No

Position in the organization

Reporting to

Business Support Director

Leadership

None

Functional alignment with

All Customer Care Inbound, Outbound, and Business support teams' locations worldwide

Internal liaison with

All Travix departments with primary emphasis on Customer Care management, e.g., Team Managers, L&D Content Manager, and other specialists enabling or supporting knowledge building, process improvements, workflows, and quality monitoring across Customer Care.

External liaison with

None

Goals and function description

Goals

Drive service excellence by taking complete ownership of quality metrics, auditing customer interactions, and ensuring strict compliance. Utilize deep domain know-how and advanced problem-solving to enable performance improvements that consistently boost CSAT, Quality scores, and business KPIs.

Function description

As a Quality Manager, you are the accountable authority for the quality of customer interactions across multiple channels. You will conduct audits, provide real-time, actionable feedback, and serve as a Subject Matter Expert...

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis.