Sr. Customer Success Manager

Senior Customer Success Manager

Trunk Tools is looking for a dynamic and results-driven Senior Customer Success Manager to join our fast-growing team. In this role, you will be responsible for ensuring that our customers achieve success with our software products. As the primary point of contact for a portfolio of accounts, you will drive customer engagement, retention, and growth by building strong relationships, identifying opportunities for upsell/cross-sell, and ensuring customers realize the full value of our solutions. Travel is required for this position, up to 25%.

Key Responsibilities

Customer Relationship Management

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Serve as the trusted advisor for a portfolio of clients, ensuring their needs are met, and they are continuously realizing value from Trunk Tools' solutions.

Build and maintain long-term relationships with key stakeholders, including C-level executives and department heads.

Act as the customer advocate, ensuring their feedback is communicated internally to drive product improvements and influence future roadmap decisions.

Onboarding & Implementation Support

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Guide customers through the onboarding process, working closely with the implementation and technical teams to ensure smooth deployment.

Provide training and resources to customers, ensuring they are equipped to use Trunk Tools' products effectively from day one.

Customer Retention & Growth

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Manage and monitor customer health, identifying customer opportunities and working proactively to consistently deliver customer ROI.

Identify opportunities for upselling and cross-selling Trunk Tools' solutions to meet customer needs.

Develop and execute customer success plans that align with customer goals and drive product adoption, satisfaction, and growth.

Strategic Account...

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