Help Desk Support Technician (Edustaff)

Customer Support SpecialistReports to: Help Desk CoordinatorWork Year: 52 weeksCreate a positive customer support experience with professional attitude.Provide technology support to end-users in a centralized desk environment and on-site at school facilities.Provide telephone support, electronic requests, assist users.Open, track and close trouble tickets.Track/document issues and resolutions.Troubleshoot, configure, install and maintain a variety of software applications.Configure computer systems, diagnose hardware/software faults and solve technical problems.Support and troubleshoot: basic connectivity and peripheral equipment; basic phone issues and typical office and audio-visual equipment (elmo, projectors, and sound system).Replace electronic components as needed.Provide support/training for district systems and applications.Create system, application and process documentation.Contri...

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis.