Information and Referral Specialist
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Join Conduent as an Information and Referral Specialist
Are you passionate about helping others and making a difference in your community? Conduent is seeking an Information and Referral Specialist to support individuals by connecting them with essential services and resources.
What You’ll Do
- Complete Level of Care Eligibility Tool (LOCET) assessments and other required evaluations.
- Manage inbound and outbound calls with professionalism and empathy.
- Provide accurate referrals to non-Office of Aging and Adult Services (OAAS) community services.
- Assess requestors’ needs and research available resources to meet those needs.
What We’re Looking For
- Education: Bachelor’s degree in the human services field.
- Experience: At least 1 year in social or human services, ideally with elderly or disabled adults.
- Knowledge: Familiarity with Office of Aging and Adult Services (OAAS), Bureau of Health Services Financing (BHSF), Department of Health and Hospitals (DHH), Medicaid, Office for Citizens with Developmental Disabilities (OCDD), and home/community-based waiver services.
- Skills: Understanding of medical and developmental disability terminology; ability to maintain strict confidentiality, work independently, and remain composed under pressure; proficiency in Microsoft Office (MS Office).
- Ava...
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