Director of Operations, Service Delivery

About LawnStarter

LawnStarter is the nation's leading on-demand marketplace for lawn care and outdoor services, spanning three brands: LawnStarter, Lawn Love, and Home Gnome. We've cleared $750M in bookings and turned a profit three years running. Founded in Austin in 2013, we're a team of about 180 that scales past 500 employees during peak season. The marketplace itself is easy to describe and hard to run well: a customer requests a service, we price the job and match it to an eligible Pro, the Pro claims and completes the work, and we process payment and take a commission.

We're entering the most ambitious stretch in the company's history as we build new verticals, new software products, and the groundwork to become a multi-billion-dollar company.

One of our company values is AI or Extinction: every task, AI-first. No exceptions, no excuses. Top 1% or we're already a fossil. This role is hired against that bar.

The Role

This is a biz ops generalist role, built for someone who wants to work across many parts of the business instead of owning one narrow lane. You'll start as an individual contributor with no direct reports, in a new seat reporting directly to the COO. Your first owned area will be building Service Delivery into a working operational function. This will entail adding structure, visibility and process to the way we ensure as many customer jobs as possible are completed successfully and on time by LawnStarter Pros, in lawn care and other services we offer now and over time.

New projects will show up unscoped over time. That's by design. As LawnStarter enters new verticals and grows toward a multi-billion-dollar future, big problems will keep surfacing with no obvious owner, and you'll be one of the people the COO trusts to run them down.

What makes this role different:

• You work on some of the biggest company-wide projects, cutting across teams and functional areas.
• You'll be a top builder in Brain, LawnStarter's internal AI toolkit built on Claude Code that already powers everything we do across the company: metric queries, document drafting, bug triage, and more. We expect you to approach your work in an AI-first fashion, leveraging Brain to build new systems and processes that will push the limits of how fast AI can accelerate business results. Every project you run is built AI-first: the analysis, the tooling, the process automation, the monitoring. You build it yourself instead of waiting on an analyst or engineer.
• You own outcomes end to end, from recommendation through execution. Strategy without follow...

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