General Manager
LOCATION: New York, NY (SoHo), on site. Nights, weekends and holidays expected
DEPARTMENT: Operations, Site
REPORTS TO: Regional Director of Operations
DIRECT REPORTS: Assistant General Manager(s), Facilities & Maintenance, Food & Beverage and Retail, and through them the full site team
KEY PARTNERS: Brand Standards & Excellence, Learning & Development, People (HR), Finance, Marketing, Creative, Supply Chain, Retail and F&B
EMPLOYMENT: Full-time, exempt
COMPENSATION: $130,000 to $150,000 base, plus annual bonus and stock options
WHO WE ARE
Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us.
Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.
ABOUT THE ROLE
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We are looking for a General Manager who runs the museum with an owner's mindset. You are accountable for your site's results, in partnership with your Regional Director of Operations: its people, its P&L, its operations and the quality of the show every guest sees.
Our sites run a lean management model. A small core leadership team leads a team of Ambassadors, Leads and flexible support. That means fewer managers on site, and each one has to be excellent. Your job is to build that team, set the bar, and hold it.
This role is for someone who has already done it. You know what great hospitality looks like without being taught. You read a P&L and know what to fix by Friday. You will not let a broken show moment, a sloppy handoff or an underperforming manager slide, even when it is uncomfortable to say so.
Our brand standards, show standards and People policies are the same at every museum. Your job is to deliver them without exception.
WHAT YOU OWN
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You make the day-to-day calls for your site, within the plan, budget and standards set with your Regional Director of Operations, and drive change in its best interest. Your Regional Director of Operations provides multi-site oversight, audits and coaching, and steps in for support when needed.
- Site P&L: Revenue, labor, cost of goods, retail inventory, shrink, waste and controllable expenses
- Site team: Lead hiring, promotion and performance for your site team, including managers, within approved headcount and in partnership with your Regional Director of Operations and People Team
- Daily operations: Show, Service, F&B, retail, events and Facilities & Maintenance
- Standards: Running your site to company brand, show and service standards and People policies, and...
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