Client Services Manager CCV

Overview

The Client Services Manager (CSM) serves as the main point of contact for clients and is focused on achieving plans with clients, revenue retention, and client satisfaction and growth. This role builds and sustains customer relationships and achieves the client’s recognition of Cotiviti as a partner. The CSM’s goals are to ensure that existing clients recognize the value of Cotiviti’s solutions and to sustain/grow the client relationship.

This position is focused on our Clinical Chart Validation (CCV) line of business.

Responsibilities

• Manages the operational execution of the auditing program by working with the client operational managers, provider services managers, network managers, claims managers, member services managers, and IT managers.
• Works closely with the Senior Client Services Manager and Director, Client Services to serve as a primary account manager for all levels of client contacts for large and/or multiple accounts. Identifies important trends by monitoring and investigating processing and financial / savings data, communicates to others both internally and externally through formal processes, and executes action plans where necessary.
• Develops, contributes, and/or manages projects, process improvements, and strategic initiatives consisting of cross functional and cross company teams that include: Provider/payer communication efforts, all Cotiviti and client systems, all miscellaneous ad hoc requests from the client.
• Acts as the client’s subject matter expert for all Cotiviti -related activities.
• Presents the operational results to all levels of client and internal contacts during regularly scheduled meetings.
• Regularly works with the Cotiviti and client operational teams on all open action items.
• Assists with the design and communication of all c...

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