Program Management Director

The Program Management Director is responsible for translating Commercial Operations strategy into disciplined execution and measurable business outcomes. This role will build and lead the Commercial Operating System, establish governance and operating rhythms, and drive cross-functional transformation across the customer experience and quote-to-cash lifecycle. The leader will partner across Commercial, Finance, Operations, IT, and other functions to prioritize high-value initiatives, improve process discipline, reduce manual variation, and strengthen accountability. Success in this role will be measured by the ability to improve execution speed, scalability, customer experience, and P&L impact.

This role is not just about managing projects, but building an operating engine that transforms commercial performance. This is an individual contributor leadership role with high visibility and broad organizational influence.

Your Responsibilities:

• Lead the design, implementation, and continuous improvement of the Commercial Operating System, including governance routines, operating cadence, performance management, escalation paths, and accountability mechanisms.
• Own the commercial transformation portfolio by translating strategic priorities into executable programs with defined milestones, owners, deliverables, risks, dependencies, and measurable business outcomes.
• Drive organizational effectiveness across Commercial Operations by improving decision velocity, process consistency, resource alignment, and execution discipline.
• Establish and sustain standard work, process documentation, visual management, scorecards, and continuous improvement routines that reduce rework, improve consistency, and enable scalable growth.
• Drive end-to-end process improvement across key commercial workflows.

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