Administrative Support Specialist
Description
About the Position & Its Impact
The Administrative Support Specialist is the administrative hub for Onsite's Intensive Outpatient Program (IOP) and the Onsite Group Practice (OGP). You'll manage admissions, scheduling, registration, and billing, and you'll keep communication moving between our clinical, admissions, finance, and operations teams.
For someone reaching out for help, the first steps can be the hardest. Paperwork, scheduling, and payment questions can feel overwhelming at a time when they're already carrying a lot. In this role, you make that part easy. You're the steady, warm presence who makes sure every detail is handled, every question gets answered, and every client walks into their first session feeling welcomed and ready to do the work. Behind the scenes, you're also the person clinicians count on to keep things running smoothly so they can give clients their full attention. Your work is a big part of our Healing Hospitality, and it shapes how safe and cared for people feel from the very start.
About The Day-to-Day In This Role
- Guide clients through the final steps of admission, working with the Admissions team to make sure paperwork is complete and clients are placed in the right groups and sessions
- Run front-office operations for outpatient services, including scheduling, room and group setup, attendance tracking, and routing daily voicemails
- Act as the central point of contact for clients, clinicians, and staff, giving clear, timely updates and following through quickly on questions
- Own the client registration and billing process, from pre-admission calls and paperwork review to fee collection, invoicing, and payment
- Enrol...
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