Support Manager

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties/Responsibilities:

· Accounts for expenses (such as labor, overtime, travel) of the assigned departments.

· Conducts coaching sessions with personnel as needed. Prepares performance evaluations, works with individuals on career planning, training, and skills development. Ensures compliance with hourly work rules. Provides input into hiring/termination decisions.

· Attends departmental and customer meetings as needed.

· Maintains regular interaction with management team and customers.

· Ensures all required reporting is completed.

· Utilizes multiple enterprise systems to conduct daily business within department.

· Makes personal follow up calls to all customer complaints. Escalation point for customer complaints.

· Adheres to all ISO processes, procedures, and policies.

· Develops and maintains business relationship with all ATS departments.

· Continually improves processes; quantitatively monitors processes. Completes required quality core classes and uses skills and techniques presented. Uses the Core Values in work environment. Ensures compliance with company/customer safety procedures.

**Knowledge, Skills, Abili...

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