Coordinator Customer Service

Work Mode: Onsite, Sao Paulo

Coordinate Customer Service activities, ensuring efficient management of the order portfolio from order entry in the system through invoicing and delivery to the customer. Act as the primary interface between the Sales team and internal departments, ensuring order visibility, agility in resolving pending issues, compliance with agreed deadlines, and continuous support for sales execution.

Lead and develop the Customer Service team, promoting operational discipline, information quality, process standardization, and a focus on internal and external customer satisfaction.

TARGETS

Coordinate order entry, analysis, maintenance, and follow-up in corporate systems;

Manage the order portfolio, monitoring pending, overdue, blocked, or at-risk orders;

Provide the Sales team with up-to-date information on product availability, expected fulfillment, invoicing, delivery, and any operational constraints;

Analyze requests to change, expedite, postpone, or cancel orders, ensuring alignment with applicable policies and departments;

Conduct periodic order portfolio review meetings with Sales, Planning, Logistics, Production, Credit, Tax, and Invoicing teams;

Support order prioritization and allocation according to commercial strategy, inventory availability, and operational capacity;

Ensure clear and timely co...

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