Sr Onboarding Support, Hub Delivery
Description
In this position, you will be responsible for supporting local businesses who have applied to become Amazon Hub Delivery Partners responsible for making deliveries. You will work alongside Business Development Managers and local Account Development Executives to support current applicants in completing the web application, verifying their insurance, and validating their space.
Key job responsibilities
- Drive continuous improvement throughout team processes, identifying gaps and supporting resolutions
- Support implementations of team standards, writing SOPs and improving current documents
- Build relationships with applicants, small business owners and future Amazon delivery partners
- Communicate with applicants and future partners 1:1 with through phone and email
- Set proper expectations with applicants to ensure they’re setup for success
- Track and monitor applicants in the vetting and onboarding pipeline
- Track account activity and update pipeline in Salesforce
- Troubleshoot application errors and submit T...
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