Implementation Specialist: IV (Lead)
Join a newly formed Shipping, Receiving and Blending team in a senior-level application support and implementation role focused on improving business systems, streamlining processes, and delivering value across the organization. This position offers the opportunity to lead application support efforts, partner with business and IT teams, and help shape scalable solutions that support ongoing growth and modernization.
Responsibilities
- Support the management, standardization, and deployment of applications within the Shipping, Receiving and Blending portfolio
- Help design business systems that improve scalability and support future growth
- Gather business requirements and translate them into clear system specifications and user stories
- Partner with business teams to evaluate new application needs, including cost, benefit, and risk considerations
- Coordinate development, testing, quality assurance, and user acceptance activities for assigned initiatives
- Provide ongoing support, troubleshooting, and enhancement for moderately complex applications
- Help reduce support burden by improving error handling and guiding initial triage to first-level support
- Deliver training and support materials for new users as needed
- ...
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