AV Project Manager - Service
SERVICE
The SAV Service department is built upon a foundation of experience and unmatched industry knowledge. Our service department ensures the client has an unforgettable experience. This team is led by a 16-year veteran of SAV and supported by team members with a heart for customer service. We believe each of us needs a sense of pride and satisfaction to be the best. In all our interactions with our clients, we seek to deal with others as we have them deal with us. The service department technician is a coveted position that comes with a high level of responsibility. We are most effective when we work together and respect each other’s contributions and believe this mind set translates to a positive client relationship.
JOB SUMMARY:
A Service Project Manager is responsible for managing smaller custom commercial or residential installation projects from the sales process through completion while optimizing profitability, promoting customer satisfaction, and maintaining SAV’s superior reputation.
ESSENTIAL JOB FUNCTIONS:
- Maintain proactive communication between SAV and all involved parties, including the client, general contractors, architect, interior/lighting designers, engineers, and consultants
- Ensure timely completion and delivery of project documents to communicate design, layout, aesthetic and programming requirements to field personnel, clients, and others
- Manage expectations of the client, general contractors, designers, consultants, etc.
- Accurately forecast and communicate project schedules and timelines
- Maintain detailed and accurate task lists, timelines, and milestones for each project inside of task management software
- Coordinate and conduct site walks, including site inspections throughout the process and upon the completion of the installation to ensure quality control
- Schedule and conduct project review and status update meetings internally and externally and ensure that projects stay...
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