Customer Service

We are looking for a detail-oriented Customer Service team member to join a service-focused team in Cortland, New York. This contract opportunity supports sales and operations by turning approved client quotes into accurate orders while maintaining compliance with internal quality and documentation standards. The role works closely with customers, account teams, and operational partners to keep orders moving smoothly, resolve account concerns, and deliver a dependable client experience.

Responsibilities:

• Review client-submitted paperwork for completeness and accuracy before entering orders into internal platforms.

• Convert approved quotations into active orders and ensure information is entered correctly across required business systems.

• Serve as a point of coordination among customers, account managers, and operations teams to support timely order handling.

• Investigate account-related questions and help resolve issues involving orders, billing, or client records.

• Maintain and update customer account...

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