Operations Lead, éShop Content Services
Description
We are looking for an experienced Operations Lead to drive operational excellence across our London studio. In this role, you will own the day-to-day operational rhythm of the studio — overseeing workflow, production planning, capacity management, and performance tracking to ensure we consistently meet our quality and productivity targets.
You will lead a team of Operations Associates, ensuring resources are in place to meet daily production goals while coordinating directly with creative teams, production leads, and cross-functional partners. You will be responsible for forecasting volumes, planning capacity against demand, and reacting quickly to shifting priorities — building contingency plans that keep production on track.
You will ensure standard operating procedures are followed, identify inefficiencies in workflow, and drive a culture of continuous improvement. You'll collaborate with regional peers, sharing best practices and delivering scalable operating procedures that maintain rigour as the studio grows.
Key job responsibilities
Lead a team of Operations Associates supporting studio logistics, volume processing, and daily production goals
Own the planning and flow of product and assets through all stages of the studio workflow, from sample intake through to final delivery.
Support annual and quarterly planning cycles for volume, productivity, and goals; track progress through continuous inspection and iteration, working through obstacles and gaining stakeholder support.
Support monthly and quarterly financial analysis for the studio.
Ensure studio KPIs are met on a weekly and monthly basis — inspecting metrics, identifying risks early, and driving corrective action.
Use data a...
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