Patient Support Advisor

Since our inception in 2015 in Denmark, Liva has been a pioneer in the field of digital behaviour change. Our ambition is to empower 1 million people by 2030 to improve their health and well-being by preventing and managing chronic conditions through digitally-powered, evidence-based lifestyle interventions.

Headquartered in Copenhagen and London, our collaborations with healthcare systems - including the NHS, life science companies and health insurers - allow us to impact lives at scale. We recently acquired Momenta, a leading developer and provider of evidence-based, outcome driven, healthy lifestyle solutions that help people negotiate the many day-to-day challenges they face in living healthier lives, with a focus on weight management.

About The Role

We support thousands of people on NHS and private health programmes, and our support team handles hundreds of queries each day across phone, chat and email. We’re looking for an experienced support professional who doesn’t just answer tickets but makes the whole support operation work better: someone who has built helpdesk automations, written help content people actually use, and can handle a difficult conversation with care.

This isn’t an entry-level role. You’ll be joining a small team where your ideas will directly change how we work.

What You'll Be Doing

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