Senior Marketing Assistant

About Us

Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.

About the Role

The Senior Marketing Assistant, is responsible for providing elevated support to Account Managers and Market Leader clients by handling a mix of reactive, proactive, and more complex tasks that drive outstanding client service. The Senior Marketing Assistant also serves as an expert among the Marketing Assistants, demonstrating a higher level of ownership, communication, and critical thinking.

The primary objective as a Senior Marketing Assistant is to anticipate, meet, and exceed client and team needs with exceptional turnaround times, while ensuring the highest standard of client experience.

What Your Success Will Look Like

• Independently manage a high volume of Marketing Assistant responsibilities, including complex, time-sensitive, and high-priority requests, while maintaining accuracy and attention to detail.
• Provide reliable support to Account Managers by effectively prioritizing competing requests, meeting deadlines, and ensuring timely completion of assigned tasks.
• Support Account Managers by handling direct client communications, including calling clients to gather information, provide updates, answer basic account or general marketing questions, and assist with website-related requests via email or phone.
• Consistently demonstrate exceptional written and verbal communication skills by addressing client needs with professionalism, clarity, and a friendly, client-first approach.
• Exercise sound judgment when identifying potential issues, escalating sensitive or high-risk situations, and coordinating with the appropriate internal teams to ensure timely resolution.
• Identify and recommend process improvements to enhanc...

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