Customer Service Representative
Job Req Number: 126064
Time Type: Full Time
Move forward as Customer Service Representative at DSV in Haps
Do you want to play a key role at a dynamic warehouse location where customer focus, quality and speed come together? Are you sharp, communicative and able to keep overview in an environment where priorities truly matter? Then this is your next step.
You get it done
For our client, specialising in advanced nutrition products and operating globally, you ensure optimal collaboration between the warehouse and the customer. Delivering maximum customer satisfaction by establishing smooth and efficient processes: you’re on it.
How will you do this? You are responsible for all administrative and planning activities for the customer. As a key link between our warehouse and the customer, you ensure that all order information is accurately recorded in our system, order progress is monitored, the planning for the logistics department is managed, and the client is informed in a timely manner. Your contribution makes the difference in this dynamic environment. You achieve this by:
- monitoring and prioritising orders, understanding that some orders are vital and always take priority;
- aligning with the warehouse, customer and other stakeholders on planning, progress and changes;
- allocating and processing orders, monitoring cut-off times and handling reports and administration in our systems;
- proactively communicating via email and phone, mainly in English.
Your team at DSV stands out for its open and positive atmosphere and strong sense of collaboration. You will work in a team of 5 to 6 colleagues where we make each other all-round, divide tasks in advance and support one another when needed. Working hard and having fun together go hand in hand. ...
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