Senior Manager, Cloud Technical Lead Services
Senior Manager, Managed Cloud Services, Cloud Technical Lead Services – Hybrid, Cary, North Carolina
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About The Job
The SAS Managed Cloud Operations team is seeking a Senior Manager to lead the US Cloud Technical Lead (CTL) service. This leader will ensure that customers receive consistent, high-quality technical leadership while managing regional capacity, service performance, and continuous improvement. The role also partners with global CTL leadership and adjacent Managed Cloud Services teams to maintain a consistent role standard across regions.
The CTL service spans the customer lifecycle from cloud activation and to the transition into steady-state operations through integrations, lifecycle planning, incident and problem follow-up, change governance, technical assessments, and renewal support. The Senior Manager will turn those expectations into clear priorities, effective operating practices, measurable outcomes, and sustained development for the US CTL team.
As a Senior Manager, You Will
- Own the US CTL service as a regional technical leadership capability, aligning execution to the global CTL role standard while defining appropriate US operating targets and priorities.
- Lead, coach, and develop senior technical professionals who act as trusted technical advisors and primary technical authorities for assigned SAS Managed Cloud customers.
- Manage service capacity, customer coverage, backup owners...
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