Senior Director, People Operations
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters.
The Senior Director, People Operations leads Ciena’s global HR technology, HRIS, and employee-services functions (People Connect). This leader owns the HR technology roadmap, modernizes the HR tech stack, and drives responsible adoption of AI and automation.
The role ensures employees and managers receive efficient, consistent, high-quality support across the employee lifecycle. It requires strategic HR-operations expertise, technology and product management skills, process-improvement discipline, and strong change leadership.
Key Responsibilities
HR Technology and HRIS
- Own the global HR technology strategy, roadmap, architecture, budget, vendors, and delivery governance.
- Lead the HRIS function, ensuring reliable, secure, integrated core HR systems (HCM, payroll interfaces, benefits, time, ATS, learning, performance, compensation, analytics, employee-service platforms).
- Partner with IT, Finance, Legal, Privacy, Security, and business leaders on priorities, integration standards, data governance, and access controls.
- Run HR technology like a product: prioritized roadmap, business cases, success metrics, releases, and adoption across regions.
- Apply a “global process first, technology second” approach: standardize processes, limit customization, and balance global scale with local legal and works-council needs.
- Own HR data quality and protecting employee privacy.
- Define and execute the HR AI and automation strategy across employee services, HR operations, talent, and workforce planning.
- Deploy AI-enabled capabilities such as virtual assistants, knowledge management, case triage, policy Q&A, analytics, and workflow automation.
- Establish responsible-AI guardrails with IT, Legal, Privacy, Security, and works councils covering privacy, bias, explainability, and human oversight of employee-impacting decisions.
- Build HR-team AI fluency and measure impact (cycle time, deflection, service quality, satisfaction, cost savings, capacity released).
**Employee Services and Shared S...
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