IT Support Technician Apprentice

• Location: Oldham, OL8
• Salary: £17,500
• Job Type: Full-time Apprenticeship, Permanent

We're looking for a motivated and enthusiastic IT Support Technician to join our growing team.

In this varied, hands-on role you will be supporting the business strategically and operationally through effective forward planning and reactive troubleshooting. As a key member of the team, you will be dedicated to ensuring the long-term success of the business in collaboration with the management.

Key Responsibilities

• Providing first line IT Support
• Providing monitoring for Network & Servers
• Taking phone calls on the Service Desk, handling Service portal tickets and emails
• Providing remote and on-site IT Support where required
• Monitoring the Service Desk for new issues
• Responding to system failures in a timely manner
• Creating and maintaining procedures for new and existing processes (SOPs)
• Troubleshooting customer technical faults and driving fault resolution
• Prov...

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