Corporate Events & Hospitality - Account Operations Manager - New York

ACCOUNT MANAGER

We are a National Destination Management company with over 14 offices nationwide and over 250 Team Members and growing. We are collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award-winning team!

Overview Of Position

The Account Manager plays a critical role in transforming a sold program into an exceptional client experience. Serving as the primary point of contact once a program transitions from sales into operations, the Account Manager takes ownership of the details, relationships, communication, and execution required to deliver the program as promised while consistently looking for opportunities to exceed client expectations.

This role requires a strong balance of client service, operational excellence, organization, financial awareness, and problem-solving. The Account Manager works closely with clients, hotel partners, suppliers, Hello! Account Executives, Hello! Program Designers, and on-site teams to coordinate every aspect of the program, ensuring expectations are clearly communicated and details are executed accurately from planning through completion.

The ideal candidate is someone who naturally thinks several steps ahead. They anticipate needs, identify potential challenges before they become problems, confidently manage changing priorities, and remain calm and solutions-focused in a fast-paced environment. They understand that exceptional account management is not simply about executing a checklist, but about building trust and giving clients confidence that their program is in capable hands.

Success in this position requires someone who takes true ownership of their programs, communicates proactively, manages budgets and supplier commitments responsibly, and can make thoughtful decisions when circumstances change. The Account Manager should be equally comfortable working behind the scenes on detailed logistics as being client-facing on-site, always representing the organization with professionalism, warmth, confidence, and a hospitality-first mindset.

Travel within the market and nontraditional hours, including evenings and weekends, may be required based on client needs and program scope.

Skills Required

• Exceptional organization and attention to detail, with the ability to manage multiple programs, timelines, suppliers, priorities, and deadlines simultaneously.
• Strong client relationship and service skills, with the confidence and professionalism to serve as a trusted primary point of contact throughout the planning and execution process.
• Proactive communication, including the ability to ...

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