Customer Success Specialist, North America

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

As a Customer Success Specialist, you will manage relationships with professors and librarians at universities across North America, proactively communicating JoVE's value and encouraging faculty to adopt and integrate JoVE resources into their courses.

This is a post-sales, customer-facing role focused on building relationships, driving product adoption and usage, and ensuring institutions maximize the value of their existing JoVE subscriptions. The ideal candidate is proactive, results-oriented, and comfortable working in a metrics-driven environment.

Please share your resume in English.

Responsibilities:

• Conduct daily outreach to Faculty (via calls, emai...

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