Salesforce Program Manager

Salesforce Program Manager / Delivery Manager

Company: Algoworks

Location: Jersey City, New Jersey, United States (Hybrid)

Employment Type: Full-Time

Experience: 9+ years of overall IT experience, including significant enterprise Salesforce program leadership experience

Work Arrangement: Hybrid – 2 days onsite per week

Interview Process: 2 rounds

Role Overview

Algoworks is seeking an experienced Salesforce Program Manager / Delivery Manager to lead a large-scale Salesforce program for a global enterprise client.

The ideal candidate will have proven experience managing complex Salesforce programs, leading distributed teams, overseeing program financials, and maintaining executive-level client relationships.

This is a client-facing leadership role requiring end-to-end ownership of program delivery, including timelines, budgets, scope, quality, risks, resource planning, and service-level agreements (SLAs).

The successful candidate will combine strong program management expertise with a solid understanding of the Salesforce ecosystem to drive delivery excellence and successful business outcomes.

Key Responsibilities

• Program Ownership and Delivery
• Own overall Salesforce program delivery, serving as the primary point of accountability.
• Manage multiple Salesforce projects, workstreams, releases, milestones, and dependencies.
• Ensure delivery commitments are met within agreed timelines, budgets, scope, quality standards, and SLAs.
• Monitor program performance and implement corrective actions when required.
• Drive program closure, transitions, and continuous improvement.
• Client and Executive Stakeholder Management
• Serve as the primary client-facing leader for the Salesforce program.
• Build strong relationships with client executives, business sponsors, and technology leaders.
• Lead steering committee meetings, executive reviews, and program governance discussions.
• Communicate program status, risks, financials, dependencies, and decisions proactively.
• Manage escalations, negotiations, conflicts, and client expectations.
• Financial, Resource, and Risk Management
• Manage program budgets, revenue, costs, margins, utilization, and financial forecasts.
• Coordinate resource planning, capacity management, hiring, backfills, and transitions.
• Identify and mitigate program-level risks, issues, assumptions, and dependenc...

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