EMEA Customer Service & Logistics Director
Position
Moët Hennessy, the Wines and Spirits Division of LVMH, regroups twenty-five Maisons, many of which have been around for centuries, while other are just starting their journey. Our vision is to lead the future of luxury Wines and Spirits from nature to communities.
Located in the most prestigious terroirs around the world, we have unique savoir-faire from winemaking to art de vivre, hospitality, and brick-and-clicks retail management to craft exceptional experiences for consumers.
For many years, with the ambition to pass on a better world to future generations, we have been committed to the Living Soils Living Together program structured around four key commitments: Regenerating our Soils, Mitigating our Climate Impact, Engaging Society, and Empowering our People. Moët Hennessy is proud to promote a diverse, equitable and inclusive working environment for all.
As an employer, Moët Hennessy offers unique journeys throughout its global ecosystem, opportunities to develop new skills and grow professionally.
Lead Customer Care and Logistics activities across EMEA, ensuring superior customer experience, operational excellence and cost-effective distribution.
- Drive the transformation from transactional Customer Service to proactive Customer Care and from fragmented logistics monitoring to full 3PL performance mastery.
- Act as the EMEA Customer Care & Logistics Control Tower by providing visibility, performance management and governance across markets, logistics partners and customers while driving continuous improvement and operational standardisation.
Job Responsibilities
Customer Care Excellence
- Lead Customer Service activities across EMEA while progressively expanding capabilities towards a Customer Care model.
- Develop a deeper understanding of customer needs and service expectations to improve customer experience and strengthen business partnerships.
- Monitor and improve customer satisfaction through structured feedback and performance reviews.
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