Implementation Consultant - Lyric HCM
We're Building Something Great! Come join our growing Lyric Implementation Team!
Position Title: Implementation Consultant - Lyric HCM
Reporting Line: Implementation Manager
Position Purpose: Support the Implementation Manager to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.
Key Responsibilities
- Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts.
- Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project.
- Provide best practice solutions based on customer defined business needs and business rules.
- Successfully implement products and associated services within required timeframes.
- Communicate with client throughout Implementation lifecycle -- including face to face, written and verbal communication.
- Anticipate, identify, and analyse risks, problems and opportunities -- establishing priorities and efficiently allocating and utilising resources for resolutions.
- Apply project methodology -- planning, follow up, reporting and quality assurance
- Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required.
- Successfully communicate at all levels of seniority in all mediums and display personal integrity and professionalism in all dealings with colleagues and clients.
- Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product.
- Demonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high-p...
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