Principal Technical Account Manager (ISV), ANZ Enterprise Support

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Principal Technical Account Manager to support our customers' creative and transformative spirit of innovation across all technologies including Artificial Intelligence, Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless, and more. This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to large Fortune 500 and multi-national organizations.

As a Principal Technical Account Manager you will directly influence how our largest and/or most strategic Enterprise customers use AWS. You will help executives embrace agility and deliver high impact transformation. You will interface with enterprise architects to understand business drivers and assess application portfolios ensuring that cloud solutions are highly scalable flexible and resilient. You will serve as an advocate for your customer and help shape the future roadmap of AWS services. This position will require the ability to travel 10% or more as needed.

Key job responsibilities

• Develop and execute on an operational support strategy that helps our customers continue to grow and be successful on the AWS platform
• Explain transformational concepts to executive decision makers and influence their technology strategy
• Mentor and role model for your colleagues
• Keep your technical skills honed and develop new ones to make strong contributions in the technology community
• Develop a passion for educating training and enabling cloud solutions experts for a challenging set of customers and circumstances
• Build an understanding of enterprise technology adoption
• Possess exceptional customer focus and a bias for action; you must work vigorously to earn and keep customer trust while communicating a bold direction that inspires results
• Exhibit a passion for operational excellence by solving customer issues while teaching customers to optimize business impact

A day in...

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