Senior Sales Systems Manager, New Construction
About the team
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Zillow’s New Construction business is building a differentiated marketplace that helps homebuilders connect with high-intent buyers and market new and under-construction homes more effectively. Our Operations team helps the business grow by making it easier for Sales and Client Experience teams to serve builder partners efficiently and consistently.
As our products and sales motions evolve, we’re building simpler, more connected ways of working. We partner across Sales, Client Experience, Strategy, Product, Engineering, and Analytics to turn business priorities into scalable processes and reduce the manual work that gets in the way.
About the role
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We’re looking for a Senior Sales Systems Manager to lead process improvement and automation across New Construction. You’ll look beyond individual tools to understand how work moves across teams, identify friction, and design workflows that help us grow without adding complexity or manual effort at every step.
You’ll own the business process improvement roadmap and drive automation initiatives from discovery through implementation and measurement. You’ll partner with our Strategy and Analytics team, Sales Technology Specialist and technical teams to deliver solutions, and with Sales Enablement and Sales leaders to make sure new ways of working are adopted and sustained.
You will get to
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- Own a prioritized process improvement and automation roadmap. Identify opportunities and prioritize based on business impact and effort.
- Map and redesign end-to-end workflows. Follow work from sales activity and contracting through onboarding, product activation and billing handoffs. Remove unnecessary steps, clarify ownership and reduce manual exceptions.
- Translate business needs into actionable requirements. Define future-state processes, business rules, data needs, acceptance criteria and success measures that systems and technical partners can execute against.
- Use AI-enabled capabilities where appropriate, and partner with system owners and Engineering on solutions requiring deeper technical development.
- Lead implementation from design through stabilization. Coordinate stakeholders, validate solutions through user acceptance testing, manage dependencies and resolve issues after rollout.
- Connect processes across systems. Partner with Sales Technology to improve how frontline tools support the broader workflow, reducing manual steps and fragmented handoffs.
- Build durable...
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