Regional Designated Broker - Northeast Territory Lead
About the team
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Zillow is seeking a Regional Designated Broker – Northeast Territory Lead (NY, NJ, CT, RI, MA, VT, NH, ME) to oversee brokerage operations across a defined multi-state region aligned to high-volume MLS markets.
This full-time role combines regulatory authority, operational execution, and strategic relationship management. The Territory Lead serves as both the designated broker of record and a key Zillow representative within MLSs, associations, and influential brokerages.
This role operates in close partnership with other Industry Affairs teams including Strategic Operations, Industry Operations, and Brokerage Operations to ensure alignment, speed, and execution quality across markets.
About the role
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_Territory Ownership & Accountability_
- Serve as the designated broker of record for assigned states within a defined territory.
- Own operational performance, compliance integrity, and execution quality across the region.
- Establish clear accountability for brokerage processes and execution standards.
- Monitor territory-level workload, regulatory complexity, MLS dynamics, and broker sentiment.
- Escalate emerging risks, regulatory changes, or market shifts to leadership in a timely manner.
_MLS, Association & Brokerage Relationship Management_
- Foster strong, trusted relationships with MLS executives, association leaders, and state regulators.
- Build and maintain professional relationships with influential brokerages within the assigned territory.
- Represent Zillow in MLS, Association, State Commission, and industry meetings (virtual and in-person).
- Seek committee participation and leadership opportunities when aligned with company strategy.
- Serve as a visible, credible Zillow representative in local markets.
- Provide territory-level intelligence regarding MLS sentiment, regulatory trends, and brokerage dynamics.
- Build, maintain, and support relationships within the local industry.
- Maintain active MLS and association memberships to ensure continuity of data and access across required states.
_Cross-Functional Industry Affairs Partnership_
- Work alongside Strategic Operations, Industry Operations, and Brokerage Operations to ensure alignment on market initiatives.
- Support territory-level execution of broader Industry Affairs strategies and initiatives.
- Partner on rollout of policy updates, regulatory responses, MLS engagement efforts, and operational changes.
- Participate in structured operating rhythms including check-ins, reviews, and reporting routines.
- Regularly review and report on local MLS news, updates, and sentiment to Industry Affairs leadership.
- Address customer care complaints and provide resolution assistance, routing inquiries appropriately.
_Compliance & Licensing Oversight...
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