Head of Operations Japan
Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure—empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve.
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Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.
Learn more at www.shift-technology.com
About the role:
You will be the single accountable owner of client outcomes and delivery economics in Japan. Leading Customer Success, Delivery and Data Science, you will make sure our clients get measurable value from our solutions, and that the business stays healthy, with gross margin and customer retention as your core targets.
- Client facing: Act as the senior point of contact for client executives and sponsors, own the health of each strategic account, translate expectations into strategies, and risks into plans.
- Operations leader: Drive and align a local team of Data Scientists (FDEs), Project Manager and Customer Success Managers to deliver value to our clients through strategy, plans, scope controls and clear commitments.
- Account strategy: Define and report value in business terms, build and maintain a 3, 6 and 12 month plan for each client (KPIs, stakeholders, milestones) to secure long term relationship
- Solutions Strategy: Identify client and market trends to propose and deliver localized solutions
- Delivery and margin: Ensure reliable delivery, from release management to incident handling, and manage gross margin through capacity planning and cost to serve analysis
- People and team: Lead hiring, deve...
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