Executive Partner, Tech Service Practices Leadership
About the Role:
The Executive Partner (EP) is a senior advisor to Tech Service Practice Leaders (TSPL) at leading organizations. As an EP, your primary responsibility is to deliver value that directly results in client retention by connecting clients with Gartner’s world-class insights, analyst expertise, and the broader community. You will help clients identify and achieve their most critical priorities by leveraging all available Gartner resources, ensuring Gartner is seen as indispensable to their success.
What You Will Do:
- Manage a portfolio of C-level client relationships, acting as a trusted advisor and primary point of contact for TSPLs.
- Drive client retention by proactively connecting clients with the most relevant Gartner insights, analysts, and peer communities to address their mission-critical priorities.
- Define and deliver innovative, tailored service solutions by assessing each client’s business context, priorities, and goals, and developing a customized value plan.
- Lead and participate in Gartner Executive Series webinars, peer networking sessions, and community-building activities for TSPLs.
- Build a strong local and virtual community of TSPLs, fostering open dialogue and knowledge sharing.
- Collaborate closely with internal Gartner teams including Sales, Business and Technology Insights (BTI), Global Product Manager, and Client Service to ensure seamless service delivery, high engagement, and successful renewals.
- Support BTI Analyst activities by facilitating client participation in studies and panels, and by providing client feedback to Gartner’s BTI organization.
- Contribute to account planning and value demonstration activities in partnership with Sales to drive both retention and growth.
What Success Looks Like:
- Clients consistently view Gartner as a critical partner in achieving their mission critical priorities
- Strong, collaborative relationships with the Sales and BTI teams, resulting in successful new business growth.
- Eventually by delivering clear, measurable value through Gartner insights, analyst connections and community engagement, form strong business relationships and drive high client retention rates
What You Will Need:
- 10+ years’ experience in a senior services leadership role (Director/VP/SVP/Head of Services) with a track record of managing significant service portfolios and leading service teams, or engagement manager experience in management consulting supporting TSPLs / Heads of Service.
- Experience engaging with and influencing C-level executives, with strong executive presence and interpersonal skills.
- Proven ability to leverage external research and expert networks to deliver client value.
- Experience building and facilitating executive peer communities and delivering high-impact presentations.
- Bachelor’s and / or Master’s degree preferred.
- Strong business fluency in Japanese and very strong conversational English to enable collaboration across the Gartner organization
Key Competencies:
- High emotional intelligence and reflective listening skills, with the ability to adapt to client needs and cues.
- Critical thinking and problem-solving skills to assess client situations and provide actionable guidance.
- Resourceful and proven experience leveraging AI to scale capacity to deliver objectives.
- Commitment to continuous learning and knowledge sharing within Gartner and the broader Tech Servic...
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