Program Manager, LMT Reverse Logistics

Description

Amazon Logistics (AMZL) Japan is seeking a Program Manager to own quality assurance and operational expansion of our Merchant Fulfilled Network (MFN) pickup program. This is a highly operational role — you will be closely embedded in day-to-day MFN pickup operations across Delivery Stations and seller sites, developing a thorough, hands-on understanding of how the seller-to-FC package flow functions end-to-end.

In this role, you will track program quality from seller injection through DS handling and middle-mile transit, identify failure modes, and build the operational improvements needed to meet expansion readiness standards. You will work closely with the Program Lead to ensure quality gates are cleared at each expansion phase, and collaborate with local ACES teams and DS operations to deploy standard work on the ground.

As part of the Last Mile Tech (LMT) organization, this role serves as the connection between Japan's day-to-day MFN operations and global technology and product organizations, ensuring solutions are properly scoped, implemented, and optimized for the Japan market.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus...

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