IT Support Engineer I (ONS), IT Services
Description
Amazon is looking for an IT Support Engineer to provide IT support to Amazon Group employees as a member of the IT department.
The IT Support Engineer in this role will play a central part in delivering on-site, face-to-face IT support, providing in-person service and support to all Amazonians prioritizing the usage of AV/VC (Audio Video / Video Conference) systems for events, meetings, and additional IT Support needs. They will work with the On-premise IT team members, vendors and integrators to integrate/manage all AV equipment, troubleshoot all levels of AV issues and be capable of resolving Tier-1 AV/IT (Basic) and Tier-2 (Complex) AV issues. They will also handle general IT support and leverage technical skills to perform various troubleshooting tasks, driving resolution of users' IT-related issues. They will have the communication skills to guide both peers and non-technical Amazonians in rapidly implementing workarounds to ensure events and meetings are held smoothly.
The successful IT Support Engineer will be customer focused, flexible and motivated by team success. They will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of urgent requests and ambiguity. They will be committed and have demonstrated the ability to maintain high levels of productivity while working independently with minimal supervision. They will demonstrate ...
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