Computer Support Specialist
_Must be located in Portland, OR area - travel between sites required_
US Citizenship Required
Attention Service Desk personnel! New opening for a daytime, fully onsite service desk role where you will provide support to Bonneville Power Administration - an enterprise of roughly 4500 users
Salary range: $24-$30/hr
General Summary
Provides on-site Tier 2 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding government policies and procedures. Provide technical assistance over the phone or in person for a wide variety of hardware, software and site-specific applications in an enterprise environment.
Job Responsibilities
- Resolve or refer IT issues; Solve technical issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required.
- Enter IT problem descriptions into ticketing system and troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support group.
- Manage hardware assets and track via asset management applications.
- Troubleshoot and repair Desktop/Laptop and...
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