Senior IT System Analyst

A Brief Overview

The Senior IT Systems Analyst is responsible for the day-to-day administration, support, and maintenance of Hunt's Microsoft 365 environment, with primary focus on Microsoft Intune (endpoint management) and Microsoft Entra ID (identity and access management). Working under the direction of the Service Desk Director, this hands-on technical role supports the configuration, operation, and continuous improvement of device management, identity management, and access control solutions across the organization. The role serves as an escalation point for complex Tier 2 and Tier 3 support issues received from the outsourced Tier 1 service desk and internal users. In addition to troubleshooting and resolving technical issues, the Senior IT Systems Analyst contributes to service effectiveness by documenting processes, developing knowledge base content, identifying recurring issues, and implementing practical improvements that enhance support efficiency and reduce repeat incidents.

What You Will Do

• Microsoft Intune / Endpoint Management:
• Administers and supports Intune across Windows, iOS/iPadOS, Android, and macOS: enrollment, compliance policies, configuration profiles, and device lifecycle.
• Supports the administration and maintenance of Windows Autopilot — profile design, Enrollment Status Page, ESP/hash management, and coordination with the hardware supplier and imaging process.
• Packages, deploys, and maintains applications (Win32/.intunewin, LOB, Microsoft Store, Company Portal), including detection rules, dependencies, and supersedence.
• Administers Windows Update for Business / Autopatch rings, driver and firmware update policies, and feature update deferrals; reports on device compliance and patch status.
• Implements and maintains security baselines, Defender for Endpoint policy, BitLocker/FileVault encryption policies, and Local Administrator Password Solution (LAPS).
• Supports the administration of app protection (MAM) policies for corporate data on unmanaged and BYOD devices.
• Assists with endpoint management initiatives, including support for technology migrations and device management improvements.
• Troubleshoots enrollment, configuration, compliance, and synchronization issues and documents resolutions.
• Microsoft Entra ID / Identity & Access:
• Administers Entra ID: users, groups, dynamic group rules, administrative units, and license assignment via group-based licensing.
• Supports the implementation, testing, and maintenance of Conditional Access policies; uses report-only mode and What If analysis before enforcement, and documents exclusions with an owner and review date.
• Administers authentication methods and MFA rollout, passwordless/Windows Hello for Business, Temporary Access Pass, and self-service password reset.
• Supports enterprise application SSO (SAML/OIDC), app registrations, service principals, API permissions, and SCIM provisioning for third-party SaaS.

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