Solutions Engineer – AI-Native Managed Services & Agentic Operations
About Cisco & The Team
At Cisco, we are transforming the way the world connects, protects, and operates. In the UK&I Partner Organisation, our mission is to empower our ecosystem of premier partners, systems integrators, and managed service providers (MSPs/MSSPs) to build industry-leading, scalable, and high-margin recurring revenue practices. We are creating the future of AI-driven, autonomous operations—and we are looking for a visionary Principal Solutions Architect to lead that charge.
Role Purpose
As the Principal Solutions Architect for AI-Native Managed Services & Agentic Operations, you will be the chief technical and operational authority driving the transformation of partner-delivered managed services across the UK & Ireland. You will bridge the gap between enterprise business outcomes, partner profitability, and Cisco's next-generation platform portfolio.
You will lead the modernisation of partner Network Operations Centres (NOCs) and Security Operations Centres (SOCs), architecting how Cisco Cloud Control (CCC), Cisco Partner IQ, ThousandEyes, and Agentic AI workflows form the bedrock of self-healing, autonomic IT operations. In this high-impact role, you will advise Partner CTOs, Managed Service Practice Leads, and Cisco engineering leadership, designing cutting-edge XaaS blueprints that redefine modern managed services.
What You'll Do (Key Responsibilities)
- Managed Services Strategy & Blueprint Architecture: Architect and publish next-generation managed service blueprints across enterprise networking, secure access (SASE/SSE), hybrid cloud, and full-stack observability, embedding Day-2 lifecycle automation.
- Agentic NOC/SOC Transformation: Lead strategic engagements with partner executive teams to modernise legacy support desks into AI-augmented operations, deploying multi-agent reasoning, automa...
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