Senior IT Change Coordinator - ServiceNow Change Governance
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
We are seeking a dedicated Senior IT Change Coordinator - ServiceNow Change Governance. The Senior IT Change Coordinator for ServiceNow Change Governance serves as a senior process and platform specialist for the enterprise Change Management capability. Working with process owners, ServiceNow platform teams, risk and compliance partners, data and reporting teams, IT delivery organizations, and business stakeholders, this role leads workflow governance, control design, metrics, platform enhancements, and continuous improvement.
Provides governance, risk oversight, and release coordination for enterprise network infrastructure. Ensures network changes are assessed, coordinated, tested, and implemented with minimal impact to business operations and technology services. Contributes to improvements in network change quality, service reliability, and Change and Release Management practices.
We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position.
What You'll Do
- Facilitates complex or large IT change requests meeting with change requestor to review, audit, and ensure change requests meet regulatory standards.
- Drives direction of appropriate rigor level based on the technical complexity and potential impact o...
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis.