IT Change Coordinator Senior - Infrastructure and Platform Services
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
We are seeking a dedicated IT Change Coordinator Senior - Infrastructure and Platform Services. The Senior IT Change Coordinator for Infrastructure and Platform Services provides technical change governance for complex software releases across the enterprise.
The Senior IT Change Coordinator for Infrastructure and Platform Services provides technical change governance for enterprise servers, operating systems, virtualization, storage, middleware, and shared platforms. Working with engineering, operations, cloud, resiliency, and vendor teams, this role evaluates infrastructure dependencies, coordinates maintenance activity, and ensures implementation and recovery plans protect service availability.
We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position will be based in San Antonio; TX. Relocation assistance is not available for this position.
What You'll Do
- Facilitates complex or large IT change requests meeting with change requestor to review, audit, and ensure change requests meet regulatory standards.
- Drives direction of appropriate rigor level based on the technical complexity and potential impact of change.
- Identifies quality issues within the department contributing to IT servi...
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