General Manager
General Manager at Home Instead of Federal Way
Sunrise Home Care LLC d/b/a Home Instead
About Home Instead
For more than three decades, the Home Instead® network has been the world's leading provider of in-home care for older adults. Each Home Instead franchise offers an individualized approach to help keep aging adults comfortable and cared for at home. Globally, the Home Instead network supports the work of over 100,000 Care Pros and provides more than 60 million hours of care annually. Learn more at homeinstead.com.
Job Summary
The General Manager is fully accountable for the overall performance of the Federal Way office, including financial results, growth, operational excellence, and team leadership. This role reports directly to the Owner, not into a regional or HQ structure, and translates the Owner's vision into clear priorities, builds a high-performing team, and drives disciplined execution across sales, recruiting, and care delivery to achieve sustainable growth and profitability.
Key Responsibilities
1\. Business Ownership & Financial Performance
- Accountable for full P&L performance, including revenue, hours, gross margin, and profitability
- Deliver defined year-over-year growth targets through disciplined management of sales, recruiting, and retention performance
- Establish and lead a metric-driven operating rhythm (daily, weekly, monthly reviews) using our dashboard suite
- Monitor performance dashboards, identify root causes, and execute corrective action plans
- Align staffing...
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