Member Services Manager - Wall, New Jersey
We’re thrilled that you are interested in joining us here at the Amynta Group!
The Manager of Member Services leads the people who are the heart of Guided Health Concierge. You’ll help build, then coach and run our member services team, starting with both our Care Guides and our Billing Guides, and you’ll make sure every member gets warm, accurate, proactive help that solves their problem. You’ll report directly to the Chief Client Officer.
This is a hands-on leadership role. In the early days you’ll assist with hiring the team, train them using the training program and resources Guided Health Concierge provides, review member interactions across phone, email and the portal, coach in the moment, jump in on complex cases, and oversee the escalations, reviews, audits and reporting that keep the team aligned. Longer term, you’ll assist with continuing to build the team as Guided Health Concierge brings on new clients, helping plan hiring and training ahead of each launch.
You’ll make sure what happens with members (on the phones, in our member portal and across our systems) meets our standards: meeting our service level agreements, delivering great member experience scores, and turning what members tell us into better service.
This is a critical role. Our Guides are our product: the experience Guided Health Concierge creates for members is what our clients are buying. You’ll make sure your team is aligned with that experience and delivers it consistently.
About Guided Health Concierge
=================================
Guided Health Concierge helps our clients’ employees and their families navigate all of their benefits through a combination of technology and humans. We support any benefit a member’s employer provides, and then some. That includes medical, dental, vision, voluntary insurance and company-paid coverage like life and disability. Our technology makes benefits easier to understand and use. Our Care Guides and Billing Guides are the human component: the people members rely on when they’re confused or need help.
We launched in 2026, and we serve employer groups across the country. Our four founders were executives at a well-known national health advocacy company, where each led a core part of the business, including member and client services. We started Guided Health Concierge to build something new, with a focus on clear answers and follow-through for every member.
We’re a small team building something new. As our first Manager of Member Services, you’ll shape how we serve members, and you’ll help build and lead the team that does it.
What you’ll do
==================
Build and lead the team
- Assist with hiring, then onboard and le...
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis.