Experience & Change Specialist
Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
Key Responsibilities
- Experience Design & Process Re-imagination
- Lead customer and employee journey mapping to identify pain points, friction, and opportunities for experience improvement.
- Facilitate design-thinking workshops to challenge existing processes and develop innovative, customer-centric future-state journeys.
- Drive end-to-end process re-imagination across key banking journeys, focusing on simp...
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