Vice President of Customer Success
Vice President of Customer Success
Permanent / Direct Hire
Remote (Canada) / Canadian Citizens Only
$220-280K CAD (DOE)
The Opportunity
Are you an accomplished professional services executive who knows how to turn exceptional technology delivery into lasting client relationships, stronger business partnerships, and sustainable growth? Have you built and led high-performing organizations while driving customer retention, operational excellence, and financial performance?
Our client, a leader in technology consulting and enterprise business solutions, is seeking an exceptional Vice President of Customer Success to take ownership of its global customer success strategy and play a pivotal role in shaping the company's continued growth.
This is a high-impact executive leadership opportunity for someone who can operate at both the strategic and operational levels. You will oversee the entire post-implementation customer lifecycle, lead distributed professional services and delivery teams, manage strategic executive relationships, and ensure clients consistently realize measurable value from their technology investments.
Working closely with Sales, Delivery, and executive leadership, you will have significant influence over customer retention, delivery performance, organizational development, portfolio profitability, and account expansion. You will also be instrumental in developing the next generation of delivery leaders, strengthening organizational capabilities, and turning successful client engagements into long-term strategic partnerships.
If you are a proven executive who combines deep professional services experience, enterprise technology implementation knowledge, exceptional business acumen, and a passion for building successful client relationships, this is an opportunity to make a significant impact.
Daily Responsibilities
- Leading global customer success strategy, client health, satisfaction, and retention across a portfolio of strategic accounts
- Overseeing end-to-end delivery excellence, ensuring engagements are completed on scope, on time, within budget, and to established qual...
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